Caring for any student is our priority. We make sure you are safe and secure in your new environment. For many students, the Homestay experience is their first impression of Australia. Our aim is to ensure that your experience is a positive one.
Below are our guidelines for students, to help you understand what your homestay will provide and how you should interact with your host family, to have the best homestay experience.
The first 48 hours
When you first arrive, your homestay host will do their best to make you feel welcome and help you to settle in to your new home. Below are some of the things they will do when you arrive:
Talk to you and spend time getting to know you
Find out what you would like to eat
Help you to contact your parents to let them know you have arrived safely
Make sure you know how to get to your school/university
Exchange mobile numbers and email addresses with you
Talk to you about the local area, and show you nearby places of interest (bus stops, banks, shops, etc)
All Homestays provide the following:
- A standard size (Single or larger) bed and bedside table. Please see the below table for standard Australian bed sizes
|Single Bed size||92 cm x 187 cm|
|Single Extra Long size||92 cm x 203 cm|
|King Single size||106 cm x 203 cm|
|Double Size||137 cm x 187 cm|
|Queen Size||153 cm x 203 cm|
|King Size||183 cm x 203 cm|
|Super King Size||203 cm x 203 cm|
- Adequate wardrobe and drawer space
- a decent size desk (approximately 1m x 0.5m or larger) with a lamp, and a chair for private study
- Clean and presentable bed linen and towels
- Toilet paper, soap, laundry detergent (Note: if you want specific brands of toiletries or beauty products, you will need to purchase these yourself)
You are responsible for keeping the bedroom clean and tidy. Your host will provide you with all the necessary equipment to do this (vacuum cleaner, duster etc), and are aware of how to use this equipment. The room should always remain in a tidy and clean condition. Please clean your room on a regular basis.
Smoking is NOT allowed inside any Study Vision homestay. If you smoke, the host will let you know where you should go outside the house when you wish to smoke. Your host will also show you where to put your cigarette butts when you have finished smoking. Do not leave them on the ground, as littering is not allowed.
Your Host has the right to enter your room, to check on the condition of the room, as long as they inform you, and you are present when they enter the room. They can also enter your room if there is an emergency.Â Please cooperate with your host in these cases, to avoid any issues between you and your host. If you have any concerns, please contact Study Vision by email at [email protected]
Bathroom, toilet & laundry
There should always be sufficient hot water for a shower once a day. Due to water restrictions in Australia, your host may set a reasonable time limit for showers, usually around 10 minutes. Please respect that your host family and any other students also need to be able to use the bathroom, so do not stay in the bathroom too long.
Bathroom habits vary from family to family as well as country to country and your host will explain the house rules about bathing and washing. Please leave the bathroom and toilet as clean as when you entered them.
Your host will show you how to use the laundry facilities.
Telephone & internet access
You should use your own mobile phone for all phone calls. We recommend that you purchase a SIM card at the airport when you arrive, or your host may be able to help.
Your host will provide internet access. If there are any issues with the internet access, please calmly speak to your host, and they will do their best to resolve the issues.
Please note that this internet access is only for email, text and voice chat and basic web browsing. Large downloads are not included.
We want to ensure that our students stay healthy and eat nutritious meals.
If your Homestay Package includes meals, your host will provide:
- Breakfast every day. Usually, breakfast in Australia is cold and self-served. This includes cereal, toast, fruit, juice, tea or coffee, but some homestays will have a cooked breakfast on the weekend.
- A cooked evening meal including meat, poultry or fish (individual arrangements are made for those with special dietary requirements), and vegetable and fruits sufficient to the needs of the student.
- Light lunches on Saturdays and Sundays. You will need to organise your own lunches on weekdays, but your host may be able to provide them for you for additional fees.
Please remember to let us know any special dietary requirements when you apply. If you do not inform us of your requirements, your host may not be able to accommodate them.
Your host will normally eat dinner with you. Please speak to your host during the meal, as this will help you improve your English and better understand Australia and its culture. Remember, it is precisely this social and cultural interface that differentiates a Homestay from a Boarding House with Meals.
Your host will provide breakfast for you early enough for you to leave for college to get there in time for your first class.
The evening meal is normally served around 6.30pm to 7:00pm. If you will be late, please remember to phone your host as soon as possible, to let them know.
Students are normally only allowed to use the Host’s kitchen to prepare Breakfast and Weekend Lunches. If you wish to cook your own meals, please get permission from your host. Please remember to use the kitchen safely, and clean the kitchen well after each use.
Sharing family life
Study Vision students should live as full members of the home, sharing the same meals and living rooms as the host(s), and be made to feel ‘at home’. Study Vision hosts should treat students as a member of their own family and students are expected to respect reasonable family rules, which will help ensure a smooth experience at your homestay. Your host will explain these family rules to you when you arrive.
We encourage you to speak to your host as much as possible, to improve your English. The language spoken by the student(s) and members of the family should always be English.
When you go out, please let your host know where you are going and when you will be back. If you will be late or your plans change, you should let your host know as soon as possible. Please remember that Homestay is not a hotel, and you should respect the host family and their rules.
You will be provided with a door key, and the code to any necessary security systems.
It is always a good idea to keep the host’s mobile telephone number should you need to contact them.
Inviting people to stay overnight
Your friends are not allowed to spend the night at your homestay without permission from your host.
Health insurance and hospital
All students will have Overseas Student Health Care (OSHC) cover. This is your responsibility under the terms of your student visa. If you do not understand this cover, please speak to your school/university. You can attend any public hospital by showing your OSHC card. You will need to pay any fees or charges and can claim it back from your OSHC cover.
Talking through issues
It is best for students and homestay hosts to work through issues directly with each other. Communication is a challenging but important part of staying with a homestay. When you need extra help, please feel free to contact Study Vision by email ([email protected]) or on our office number (02 9669 5225, 9am-5pm Monday to Friday within Australia or +61 2 9669525 overseas). In emergencies, please call 0410 691 761 within Australia.
Arrival at your Homestay
Your host will make sure someone is at home on the day of your arrival to greet you.
If you are not using a Study Vision Airport Pickup Service, please contact the host when you arrive in Australia, to let them know you are on you way. If you will be delayed, please let the host know when you expect to arrive at their home.
Getting to your university or college
Your host will make sure you fully understand the public transport route to and from your college before your first day at school.
Study Vision will collect all Rental and any other fees from you for the entire period that you stay with your homestay. Do not pay any Rental or any other fees directly to your host at any time. If your host asks you for any money, please contact Study Vision immediately.
Study Vision will send you an invoice 2 weeks before any payment is due. Please make sure to pay this invoice within 7 days, to ensure there are no issues with your continuing stay at your homestay. If you have not received your invoice on time, please contact Study Vision by email at [email protected]
For our current Rental Rates, please visit our pricing page.
You must give at least 2-weeks’ notice of any intended holidays longer than 2 nights. If you will only be away for 1 or 2 nights, you must give your host at least 3-days notice.
If you will be away for 2 weeks or more, you will pay 50% of the normal Rental amount for the period you will be away. If you will be away for less than 2 weeks, you will pay the normal Rental amount for the period you will be away.
Please notify Study Vision of any intended student holidays by email to [email protected], as soon as possible, so we can adjust your invoice to the correct amount. Once you have informed us, we will confirm your holiday with your host family.
If you are under 18 years old, you will need permission from your parents, your Guardian, your school and Study Vision before you can go on holidays for any length of time.
2-weeks’ notice is required to end any Homestay arrangement, whether you intend to move out of your homestay, or your host would like you to move out, unless it is a special situation requiring you to move out immediately.
You must notify Study Vision by email to [email protected] at least 2 weeks before you plan to move out. The 2-week notice period will start from the next business day after Study Vision receives your email. If you do not notify Study Vision 2 weeks before you move out, you will need to pay additional Rental to cover the 2-week notice period.
If you move out before the end of your currently paid Rental, no Rental will be refunded.
Note: If you are under 18 years old, you will need permission from your parents, your Guardian, your school and Study Vision before you can move out of your homestay.
On the day you leave, you will need to have all of your luggage packed and moved out of the homestay by 10:00am – 11:00am. You should also return any keys to your host by this time.
Evaluation & Complaints
Our Complaints Policy at Study Vision is a 5-points Policy, as follows:
Study Vision Shall strive to immediately attend to all complaints raised by Homestay Hosts, Students, Parents, Agents or Education Institutions.
Study Vision shall attentively listen to and try to understand all points of views from all stakeholders of any complaint. Our motto here shall always be: “There are two (2) sides for any story.”
Study Vision employees shall be attentive, prompt, compassionate, understanding, communicative and most importantly, decisive, whenever handling any complaint.
Complaints that cannot be resolved quickly and amicably, to the satisfaction of all stakeholders, shall be immediately handled over to Study Vision’s management.
Every attempt shall be taken to document complaints received, including details of actions taken and outcomes achieved. Lessons learnt shall be discussed in our daily staff meetings for all staff to share.
How to reach us to raise a complaint
We value your feedback, as this will help us improve our service to you, and react faster to any issues you raise. While you are in one of our homestays, you will receive periodic emails asking you to provide feedback about your homestay experience, your hosts and your accommodation.
We also encourage you to contact us immediately in emergencies, or if you have a critical issue to discuss (such as any sexual, physical or cultural abuse). You can reach us on: