1. Please contact us for discounts available for extra persons, Groups or Study Tours.
2. The Standard Homestay Placement includes:
   1. Breakfast & Dinner (every day),
   2. Lunch (Saturday & Sunday only). If Lunches are required on Monday to Friday, additional fees will be payable.
3. Homestay Rental also includes all Electricity, Water & Gas costs, as well as linen, furniture and laundry use. It does not include phone calls, internet access, air conditioning or heating. Applicants should use their own mobile phone or international calling card for making phone calls. Internet Access is available at an additional cost.
4. Shared Rooms are only available when 2 people apply together or agree to live together in the same room at a Homestay’s home, either in the same bed or in Twin-shared rooms with separate beds. Please note that each person will need to pay separate Accommodation Placement Fee, Rental and other additional fees.
5. The Homestay Rental rate is determined by the student’s age at the start of the Homestay Agreement. If a student turns 18 and wishes to change to the Over 18 Rental Rate, a new Homestay Agreement will need to be arranged, and is subject to the host family’s approval.
6. All Rental payments are Per Week or part thereof. There are no discounts if you are staying for less than a week. If you are moving out partway through a Rental period, your Rental will be rounded up to the next Full Week. The only exception to this is for Holiday payment adjustments. Please refer to our Payment Policy below, Clauses 8 to 10.
7. Requesting to change a Homestay to another Homestay will require extra fees. Please refer to our Price List for these fees.
8. Study Vision can also arrange alternative accommodation to Homestay, mainly Shared Student Accommodation. Please contact Study Vision regarding the availability and the Rents for this type of accommodation.

1. A Study Vision tax invoice shall be submitted for each service and booking.
2. Payments must be referenced by the Reference Number provided in the invoice.
3. All fees must be paid in Australian Dollars ($AUD) only, unless specified otherwise.
4. Fees may include Goods and Services Tax (GST = 10%) where applicable.
5. Payment of fees & charges must be received in full before any work commences.
6. Payments by Credit Cards (only Visa and MasterCard are accepted) or AliPay incur an extra “surcharge”.
7. Payment by International Money Transfer (IMT) incurs extra Bank Charge fees.
8. The student must contact Study Vision after they arrive, to discuss their ongoing stay and future rental payments.
9. The student must give at least 2-weeks’ notice of any intended holidays longer than 2 nights. If the student will only be away for 1 or 2 nights, they must give your host at least 3-days notice. If 2-week notice is not given, the Holding Fee for 2-week or longer holidays in Clause 11 below will not apply, and the student will need to pay the full rental for this period.
10. If a student goes on holidays or away from the homestay for less than 2 weeks, they will need to pay the full Rental & Internet for all the nights that they will be away. This needs to be paid before the student leaves.
11. If a student goes on holidays or away from the homestay for 2 weeks or more, they will need to pay a Holding Fee (50% of their normal Rental for all the nights they will be away). The Holiday Payment, as well as the 4 weeks Rent after they return from holidays, needs to be paid before the student leaves.
12. If a student extends their holiday while they are away, they must notify Study Vision as soon as possible. The additional holiday rental will be deducted from the prepaid 4 weeks after holiday rental, and the difference will need to be paid as soon as possible. If this is not paid before the student’s return from holidays, the student’s next 4-week booking period at the homestay may be reduced.
13. If a student does not pay any Rental Invoice by the due date, the host has the right to pack the student’s belongings, and can rent the room to another student. It is the student’s responsibility to arrange for their belongings to be collected from the homestay within 5 days, or the belongings will be disposed of. Study Vision is not responsible for any belongings left at the homestay.
14. If a student decides to permanently move out of a homestay, at the end of any paid period, the student must give Study Vision 2 weeks notice before the end of that paid period , i.e the date the student is permanently moving out. Rent (homestay fees) covering these 2 weeks of notice period must have been paid. If the student does not give a full 2 weeks notice, the student still needs to pay cover these 2 weeks’ notice period.
15. If a student that is moving out of their homestay requests Study Vision to arrange a new Homestay for them, Study Vision will issue them an invoice for the Relocation Fee and the first 4 weeks Rental at the new homestay. This invoice must be paid within 5 business days, or the application will be cancelled. Notice will be given to the original host family on the date that payment is received, and the student will move to the new homestay 2 weeks after this date.
16. The above price list is subject to change at any time. Please check the current prices before submitting an application.

Study Vision understands that circumstances can change and students may need to cancel any booking at any time. However the following terms and conditions apply for refund requests:

1. In the event that a student has to cancel for events beyond their control, the student and/or the parents or their agent are to immediately contact our office to discuss the circumstances with us. Study Vision reserves the right to accept or reject a request for a refund. Valid reasons for accepting any refund include: Visa application rejection (copy of rejection letters from the Australian Immigration Office and your applied institution to be submitted); trip cancellation due to Force Majeure (war, natural disaster, death) , major illness with doctor’s certificate and confirmation from the student’s education provider that the student has withdrawn the enrolment.
2. Any “Request for a Cancellation” must only be in writing, and emailed to [email protected] and must be referenced by the Student’s name, Date of Birth and Australian Bank Account details (Account name + BSB + Account number).
3. No refunds will be made if a “Request for Refund” email is received more than two (2) weeks after the student’s scheduled arrival date to Australia.
4. “Requests for Refunds” will be promptly attended to, and if approved, will get paid to the student’s Australian bank account, in Australia, within 14 working days. If the student does not have an Australian bank account, and will not be coming to Australia, the refund can be made to an international bank account, but additional charges will be deducted from the refundable amount. A receipt of payment will be emailed to the student upon the student’s request.
5. Refunds shall be made in Australian dollars only, regardless of the currency used to pay for a service.
6. All refunds made will have any applicable bank charges plus Administration Charges deducted before refunds are made.
7. If Study Vision is unable to service an application due to circumstances outside of our control, Study Vision will cancel the application and refund all fees received, deducting only bank charges involved in the refund, and not deducting any Study Vision Administration Charges. Study Vision is not liable for any other penalties or compensations.
8. If there are valid and clear reasons to doubt the nature of an application, or the authenticity of the applicant, or if the applicant did not make full payment of fees and rents due by a deadline, as requested to do so in our Offer letter or the invoice sent, Study Vision reserves the right to immediately cancel this application – even after payment (partial or full) has been received. This shall be at Study Vision’s own decision, and at any time, without any penalties or compensation on Study Vision. If this occurs, Study Vision shall willingly and immediately refund any net payments received. Study Vision shall effect this cancellation by simply writing an email to the applicant, or the applicant’s agent, advising of the cancellation and intent to immediately refund any payments made to date, after deducting any bank charges and Administration Charges involved in the refund.

1. The Accommodation Placement Fee is not refundable if a booking is cancelled by the student at any time after service fees are paid.
2. For students aged over 18 years old:
   • If a student does not accept our homestay offer, Study Vision will only offer one additional homestay without an additional placement fee. If the student does not accept the new offer and cancels their booking, all prepaid rental will be refunded, after deducting bank charges and Study Vision Administration Charges.
   • If a student cancels a Homestay booking after they have accepted the homestay offer and before scheduled arrival, two (2) weeks of the pre-paid rental (Homestay Rental Fees) will not be refunded. Any remaining prepaid rental will be refunded, after deducting bank charges and Study Vision Administration Charges.
3. For students aged under 18 years old:
   • If a student cancels because their Visa Application is rejected, or they do not meet the entry requirements of their course, all prepaid rental will be refunded, after deducting bank charges and Study Vision Administration Charges, upon submission to Study Vision of the DIAC or School/University rejection letter.
   • If a student cancels at least 1 week before their course start date, and they have not been rejected by DIAC or their School/University, two (2) weeks of the pre-paid rental (Homestay rental Fees) will not be refunded. Any remaining prepaid Rental will be refunded, after deducting bank charges and Study Vision Administration Charges.
   • If a student cancels less than 1 week before their course start date, and they have not been rejected by DIAC or their School/University, no prepaid Rental will be refunded.
4. Homestay rent period commences from the start date as stated in the Booking application. If a student arrives to the Homestay to start a rent period at any later date, no refunds or extensions of the rent end date, in-lieu of the lost days, will normally be given, unless a valid reason is approved by Study Vision and the Host family.
5. There is no refund of rental (Homestay rental fees) within the first 4 weeks after moving in to the Homestay, or if the student did not show up at all.

1. Airport Pickup Fees are refundable if cancelled at least 48 hours before scheduled arrival time, after deducting bank charges and Study Vision Administration Charges.
2. If any arrival details change (for example, arrival date or flight number changes) and Study Vision is not notified both by email, social media, and by phone (call +61 410 691 761), WeChat (studyvisionoz), Line (+61410691761), WhatsApp (+61410691761) or FaceBook Messenger (marina.wan.98) at least 24 hours before the initial scheduled arrival time, a second Airport Pickup fees will be charged to the student.
3. Students who do not arrive at the airport as scheduled, without prior notice, will not receive any refunds. If they still require Study Vision to pick them up from the airport, we will strive to do so, depending on available drivers at the time, and provided a new (second) airport pickup fee is paid in full.

1. Guardianship Application Fee is not refundable once received.
2. Prepaid Guardianship Fees are only refunded if the Visa is refused (copy of rejection letters from the Australian Immigration Office and your applied institution to be submitted), after deducting bank charges and Study Vision Administration Charges.
3. For requests to change the Guardian after arrival, the first three (3) months of Guardianship fees are not refunded. The balance of Guardianship fees will be refunded,after deducting bank charges and Study Vision Administration Charges, provided the new Guardian is an approved Guardian by the student’s educational institute.