1. Please contact us for discounts available for extra persons, Groups or Study Tours.
2. The Standard Homestay Placement includes:
   1. Breakfast & Dinner (every day),
   2. Lunch (Saturday & Sunday only). If Lunches are required on Monday to Friday, additional fees will be payable.
3. Homestay Rental also includes all Electricity, Water & Gas costs, as well as linen, furniture and laundry use. It does not include phone calls, internet access, air conditioning or heating. Applicants should use their own mobile phone or international calling card for making phone calls. Internet Access is available at an additional cost.
4. Shared Rooms are only available when 2 people apply together or agree to live together in the same room at a Homestay’s home, either in the same bed or in Twin-shared rooms with separate beds. Please note that each person will need to pay separate Accommodation Placement Fee, Rental and other additional fees.
5. The Homestay Rental rate is determined by the student’s age at the start of the Homestay Agreement. If a student turns 18 and wishes to change to the Over 18 Rental Rate, a new Homestay Agreement will need to be arranged, and is subject to the host family’s approval.
6. All Rental payments are Per Week or part thereof. There are no discounts if you are staying for less than a week. If you are moving out partway through a Rental period, your Rental will be rounded up to the next Full Week. The only exception to this is for Holiday payment adjustments. Please refer to our Payment Policy below, Clauses 8 to 10.
7. Requesting to change a Homestay to another Homestay will require extra fees. Please refer to our Price List for these fees.
8. Study Vision can also arrange alternative accommodation to Homestay, mainly Shared Student Accommodation. Please contact Study Vision regarding the availability and the Rents for this type of accommodation.

1. A Study Vision tax invoice shall be submitted for each service and booking.
2. Payments must be referenced by the Reference Number provided in the invoice so that the payment can be identified without any delays.
3. All fees must be paid in Australian Dollars ($AUD) only, unless specified otherwise.
4. Fees may include Goods and Services Tax (GST = 10%) where applicable.
5. Payment of fees & charges must be received in full before any work commences.
6. Payments by Credit Cards (only Visa and MasterCard are accepted) or AliPay incur an extra “surcharge”.
7. Payment by International Money Transfer (IMT) incurs extra Bank Charge fees.
8. The student must contact Study Vision after they arrive, to discuss their ongoing stay and future rental payments.
9. If a student goes on holidays or away from the homestay for less than 2 weeks, they will need to pay the full Rental & Internet for all the nights that they will be away. This needs to be paid before the student leaves.
10. If a student goes on holiday or away from the homestay for 2 weeks or more, they will need to pay a Holding Fee (50% of their normal Rental for all the nights they will be away). The Holiday Payment, as well as the 4 weeks Rent after they return from holidays, needs to be paid before the student leaves. The student must give Study Vision at least 2 weeks notice of any intended holidays longer than 2 weeks. If 2 weeks notice is not given, the Holding Fee will not apply, and the student will need to pay the full rental for this period.
11. If a student extends their holiday while they are away, they must notify Study Vision as soon as possible. The additional holiday rental will be deducted from the prepaid 4 weeks after holiday rental, and the difference will need to be paid as soon as possible. If this is not paid before the student’s return from holidays, the student’s next 4 week booking period at the homestay may be reduced.
12. If a student does not pay any Rental Invoice by the due date, the host has the right to pack the student’s belongings, and can rent the room to another student. It is the student’s responsibility to arrange for their belongings to be collected from the homestay within 5 days, or the belongings will be disposed of. Study Vision is not responsible for any belongings left at the homestay.
13. If a student decides to permanently move out of a homestay, at the end of any paid period, the student must give Study Vision 2 weeks notice before the end of that paid period. If the student does not give a full 2 weeks notice, they will need to pay additional Rental to cover the 2 week notice period (i.e. if the student gives notice that they wish to move out 1 week before the end of their prepaid rental, they will need to pay another 1 week Rental, to make up the full 2 week Notice Period payment).
14. If a student that is moving out of their homestay requests Study Vision to arrange a new Homestay for them, Study Vision will issue them an invoice for the Relocation Fee and the first 4 weeks Rental at the new homestay. This invoice must be paid within 5 business days, or the application will be cancelled. Notice will be given to the original host family on the date that payment is received, and the student will move to the new homestay 2 weeks after this date.
15. The student must notify Study Vision by email to [email protected] at least 2 weeks before they plan to move out or go on holidays. The 2 week notice period will start from the next business day after Study Vision receives the email.
16. If the student moves out before the end of their paid Rental, no Rental will be refunded.
17. The above price list is subject to change at any time. Please check the current prices before submitting an application. Fees for each calendar year are normally advertised on or before 30th September of the previous year, and go into effect as of 1st January. Homestay Rental for students already in Homestay will be adjusted to the new annual fee structure on or shortly after 1st January, when the next Rental invoice is issued.

Study Vision understands that circumstances can change and students may need to cancel any booking at any time. However the following terms and conditions apply for refund requests:

1. In the event that a student has to cancel for events beyond their control, the student and/or the parents or their agent are to immediately contact our office to discuss the circumstances with us. Study Vision reserves the right to accept or reject a request for a refund. Valid reasons for accepting any refund include: Visa application rejection (copy of rejection letters from the Australian Immigration Office and your applied institution to be submitted); trip cancellation due to Force Majeure (war, natural disaster, death) , major illness with doctor’s certificate and confirmation from the student’s education provider that the student has withdrawn the enrolment.
2. Any “Request for Refund” must only be submitted through our Refund Request Form. Any submitted Request for Refund is subject to Study Vision’s approval.
3. No refunds will be made if a “Request for Refund” email is received more than twenty eight (28) days after the date the student’s booking is cancelled.
4. “Requests for Refunds” will be promptly attended to, and if approved, will get paid to the student’s Australian bank account, in Australia, within 28 working days. If the student does not have an Australian bank account, and will not be coming to Australia, the refund can be made to an international bank account, but additional charges will be deducted from the refundable amount. A receipt of payment will be emailed to the student upon the student’s request.
5. Refunds shall be made in Australian dollars only, regardless of the currency used to pay for a service.
6. All refunds made will have any applicable bank charges plus Administration Charges deducted before refunds are made.
7. If Study Vision is unable to service an application due to circumstances outside of our control, Study Vision will cancel the application and refund all fees received, deducting only bank charges involved in the refund, and not deducting any Study Vision Administration Charges. Study Vision is not liable for any other penalties or compensations.
8. If there are valid and clear reasons to doubt the nature of an application, or the authenticity of the applicant, or if the applicant did not make full payment of fees and rents due by a deadline, as requested to do so in our Offer letter or the invoice sent, Study Vision reserves the right to immediately cancel this application – even after payment (partial or full) has been received. This shall be at Study Vision’s own decision, and at any time, without any penalties or compensation on Study Vision. If this occurs, Study Vision shall willingly and immediately refund any net payments received. Study Vision shall effect this cancellation by simply writing an email to the applicant, or the applicant’s agent, advising of the cancellation and intent to immediately refund any payments made to date, after deducting any bank charges and Administration Charges involved in the refund.

1. The Accommodation Placement Fee is not refundable if a booking is cancelled by the student at any time after service fees are paid.
2. For students aged over 18 years old:
   • If a student does not accept our homestay offer, Study Vision will a second homestay without an additional placement fee. If the student does not accept the second offer and cancels their booking, all prepaid rental will be refunded, after deducting bank charges and Study Vision Administration Charges.
   • If a student cancels a Homestay booking after they have accepted the homestay offer and before scheduled arrival, two (2) weeks of the pre-paid rental (Homestay Rental Fees) will not be refunded. Any remaining prepaid rental will be refunded, after deducting bank charges and Study Vision Administration Charges.
3. For students aged under 18 years old:
   • If a student cancels more than 2 weeks, or because their Visa Application is rejected, or they do not meet the entry requirements of their course, all prepaid rental will be refunded, after deducting bank charges and Study Vision Administration Charges. If the cancellation is due to visa or course rejection, the DIAC or School/University rejection letter must be submitted to Study Vision.
   • If a student cancels 1 to 2 weeks before their course start date, and they have not been rejected by DIAC or their School/University, two (2) weeks of the pre-paid rental (Homestay rental Fees) will not be refunded. Any remaining prepaid Rental will be refunded, after deducting bank charges and Study Vision Administration Charges.
   • If a student cancels less than 1 week before their course start date, and they have not been rejected by DIAC or their School/University, no prepaid Rental will be refunded.
4. Homestay rent period commences from the start date as stated in the Booking application. If a student arrives at the Homestay to start a rent period at any later date, no refunds or extensions of the rent end date, in-lieu of the lost days, will normally be given, unless a valid reason is approved by Study Vision and the Host family.
5. There is no refund of rental (Homestay rental fees) within the first 4 weeks after moving into the Homestay, or if the student did not show up at all.

1. Airport Pickup Fees are refundable if cancelled at least 48 hours before scheduled arrival time, after deducting bank charges and Study Vision Administration Charges.
2. Please inform Study Vision of any changes to flight details by email to [email protected] If it is less than 48 hours before the scheduled arrival time, please inform Study Vision by phone (call +61 410 691 761), WeChat (studyvisionoz), Line (+61410691761), WhatsApp (+61410691761) or FaceBook Messenger (marina.wan.98), then send an email to [email protected] to confirm the new arrival details.
3. Students who do not arrive at the airport as scheduled, without prior notice, will not receive any refunds. If they still require Study Vision to pick them up from the airport, we will strive to do so, depending on available drivers at the time, and provided a new (second) airport pickup fee is paid in full.

1. Guardianship Application Fee is not refundable once received.
2. Prepaid Guardianship Fees are only refunded if the Visa is refused (copy of rejection letters from the Australian Immigration Office and your applied institution to be submitted), after deducting bank charges and Study Vision Administration Charges.
3. For requests to change the Guardian after arrival, no prepaid Guardianship fees are refundable.

1. The Cancellation and Refund Policies above may not apply to special offers or discounts offered by Study Vision. Please refer to the terms and conditions of the specific offer or discount for the specific refund policies.